Shipping Policy
Dispatch
All in-stock orders placed before 1:00 pm AEST Monday to Friday are dispatched the same business day. Orders placed after 1:00 pm AEST, or on weekends and public holidays, will be dispatched the next business day.
Delivery Timeframes
Delivery timeframes are estimates provided by Australia Post and our courier partners and cannot be guaranteed, particularly during peak periods.
- Metro areas (NSW, VIC, QLD, SA, ACT): 3–5 business days
- Regional areas: 5–7 business days
- Remote areas, NT, WA, TAS: 7–14 business days
- Express delivery is available at checkout for faster delivery
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
- Standard and express rates are displayed at checkout before payment.
- Bulky or oversized items (e.g., kegs, large fermenters, keg systems) may attract a freight surcharge, which will be noted in the product listing.
- Customers in remote areas, Western Australia, Northern Territory, and Tasmania may be contacted within 24 hours of ordering to discuss freight options if standard rates are not applicable. You will be offered the adjusted freight cost or a full refund.
Shipping Insurance
We strongly recommend selecting Shipping Insurance at checkout. Aussie Brewer does not accept responsibility for orders lost or damaged in transit where insurance has not been selected. Disputes for uninsured parcels must be raised directly with Australia Post on 13 11 18.
Tracking
A tracking number will be emailed to you once your order has been dispatched. If you have not received a tracking notification within 2 business days of placing your order, please contact us.
Returns & Refunds Policy
Our returns policy is in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy limits your statutory rights as a consumer.
1. Faulty, Defective, or Incorrectly Supplied Items
If you receive an item that is faulty, defective, or not what you ordered, we will cover all costs and make it right.
- Notify us within 48 hours of receiving your order by emailing sales@aussiebrewer.com.au or calling 1800 649 088. Please include your order number, a description of the fault, and photos where possible.
- Faulty items must have been used in accordance with the manufacturer’s instructions.
- We will offer a full replacement or full refund at your preference.
- Return postage for faulty or incorrectly supplied items is covered by Aussie Brewer.
All products carry a 30-day replacement warranty from the date of delivery.
2. Change of Mind Returns
We accept change of mind returns on unused, unopened items within 30 days of the delivery date, subject to the following conditions:
- The product must be in its original, sealed, and resaleable condition.
- Consumables cannot be returned due to their perishable nature. This includes hops, yeasts, essences, sugars, grains, and malt extracts.
- Return postage is the responsibility of the customer.
- A 15% restocking fee will be deducted from the refund amount.
- Original shipping charges are non-refundable.
- A trackable postage service must be used for all returns.
3. Items Damaged in Transit
If your order arrives damaged, photograph the packaging and item immediately and contact us within 48 hours at sales@aussiebrewer.com.au or 1800 649 088 with your photos and order number. If Shipping Insurance was selected at checkout, we will process a replacement or refund promptly.
4. How to Initiate a Return
Before returning any item, contact us first to obtain a Return Authorisation. Returns sent without prior authorisation may not be accepted.
- Email: sales@aussiebrewer.com.au
- Phone: 1800 649 088 (Monday–Friday, 9:00 am–5:00 pm AEST)
- Include your order number, the item(s) you wish to return, and the reason for return.
- Our team will respond within 1–2 business days with return instructions.
5. Refund Processing
Refunds are processed within 5 business days of receiving and inspecting the returned item, to the original payment method (credit/debit card, PayPal, or Afterpay).
6. Sale Items
Both sale-priced and full-priced items are eligible for return under the same conditions above.
Your Consumer Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
For all shipping and returns enquiries:
- Phone: 1800 649 088 (Monday–Friday, 9:00 am–5:00 pm AEST)
- Email: sales@aussiebrewer.com.au
- Website: aussiebrewer.com.au
Last updated: June 2026 | Sisam Pty Ltd t/a Aussie Brewer
Shipping
Shipping Delivery Policy
Shipping
Shipping Delivery Policy
Aussie Brewer utilises the services of Australia post for all of its postage and transport requirements.
Items bought through either our internet service or telephone (07 40416608) mail order service will be forwarded to the customer via Australia post e-Parcel Service.
The following conditions apply.
- Payment for the items must be received before the order will be packed and sent.
- All efforts will be made to pack the items in such a way as to reduce the risk of damage whilst in transit however if uninsured, items will travel entirely at the buyers risk. This includes Items Lost or Damaged in transit.
- Parcels can be insured through our website, at the checkout stage of purchase, and is highly recommended.
- If an order is incorrectly filled and sent by Aussie Brewer all postage costs associated rectifying the order will be the responsibility of Aussie Brewer.
Important, Please Note!! We here at Aussie Brewer do our utmost to ensure items arrive to you in a safe and reasonable manner, however we cannot be held responsible for any damage or lost items at the hands of Australia post after it leaves our shed.
Please ensure your package is insured through our website, to guarantee its complete safety! ANY & ALL items you choose to send WITHOUT insurance, in the event of a lost or damaged parcel, NO responsibility will be taken by Aussie Brewer, any grievances must be taken up directly with AUSTRALIA POST by phoning 131118.
Shipping Costs
Postage costs are automatically calculated via Australia Post through our website upon checkout of your shopping cart, simply select the items you wish to purchase and proceed to checkout, enter your details and the postage costs will be displayed, at this point you can choose to decline or accept. Next you select the preferred method of postage and to confirm your order make payment of goods, please note that the system will not hold any personal information until payment is made. We hope this information is helpful but if you have any questions please do not hesitate to contact us.
* Same day shipping for orders placed before 1pm EST (excludes weekends and public holidays).